Shipping policy

Kukuu Sofa UK - Shipping Policy

We Kukuu are happy to be at your service to delivered high quality sofa and other furniture therefore we make very simple and flexible Policy of shipping. 

1. Delivery Zones

We offer Free delivery to most addresses in mainland UK, including England, Scotland, and Wales. However, some remote areas or offshore locations may incur additional delivery charges or have limited delivery options. Please enter your postcode at checkout for an accurate delivery quote. or contact us on hello@kukuusofa.co.uk.

2. Delivery Timescales

• Standard Delivery: Our standard delivery time is 2 to 4 working days from the date of dispatch. You will receive a dispatch notification email with tracking information once your order is shipped.
• Express Delivery: We may offer express delivery options for all products  but  unfortunately not on all locations. For express delivery Contact us on hello@kukuusofa.co.uk.
  
• Sunday Delivery : Sunday we can do delivery by additional £55 premium contact us for this delivery option on hello@kukuusofa.co.uk.

3. Delivery Costs

• Standard Delivery: We offer free standard delivery on all our products. 
  
• Express Delivery: In stock available products Express delivery costs will vary depending on the product and delivery location. The exact cost will  £30 premium. 
  

4. Delivery Process

• Delivery Partner: We partner with reputable third-party couriers to deliver your orders.
• Delivery to Room of Choice: Our standard delivery service includes delivery to your room of choice, provided there is reasonable access (up to 5 flights of stairs with adequate lift access). is offered in most of England, Wales, and Lower Scotland.
  
• Delivery Scheduling: Our delivery partner will contact you to arrange a suitable delivery date and time.
• Delivery Acceptance: Please ensure someone is available at the delivery address to accept the delivery. If no one is available, a re delivery  fee may apply.
• Inspection: Please inspect your order upon delivery and note any damage with the courier before signing for it.

5. Delivery Delays

We do not want to waste your all day waiting for delivery we have better communications and logistic team will give right information of all progress even its delay we will inform you 12 hrs or 24 hrs before so you can plan your accordingly.  While we strive to deliver your orders within the stated timescales, unforeseen circumstances may occasionally cause delays. We will keep you informed of any significant delays and provide updates on your order status.

6. Failed Deliveries

If a delivery fails due to incorrect delivery information provided by the customer, the customer's absence at the time of delivery, or the inability to access the property, a redelivery 

• Failed deliveries due to customer error (incorrect details, absence at the time of delivery, refusal of delivery due to inadequate access) may incur a charge of £40 per chair/£60 per sofa. 
  

7. International Shipping

Currently, we only offer delivery within the UK.

8. Contact Us

If you have any questions about our shipping policy, please contact our customer support team at hello@kukuusofa.co.uk or call us on +447441398290.

9. Your Rights

This shipping policy does not affect your statutory rights under the Consumer Rights Act 2015, including your rights in relation to delivery delays and damaged or faulty goods.

• You are responsible for inspecting the goods upon delivery and noting any damage with the carrier before signing. Kukuu Sofa UK cannot be held responsible for damage discovered after acceptance.
• You have the right to cancel your order at any time before the goods are dispatched, in accordance with the Consumer Contracts Regulations 2013. (CCR,13)
• If you cancel after dispatch, you can refuse delivery, and a refund will be issued, minus the delivery costs. Alternatively, you can return the item(s) as mentions  in the Returns Procedure on kukuu sofa page .
• Cancellation fees may apply if you cancel the order after it has been dispatched.

Key Considerations for UK Law Compliance:

• Consumer Contracts Regulations 2013: Ensure you provide clear information about delivery options, timescales, and costs before the customer places an order.
• Consumer Rights Act 2015: Be aware of your responsibilities regarding delivery timescales, risk of loss during delivery, and consumer remedies for delivery issues.
• Distance Selling Regulations: Ensure you comply with the regulations regarding delivery timescales and consumer rights to cancel orders.